Shoily School — https://shoilyschool.com
Effective Date: October 8, 2026
Last Updated: October 8, 2026
1. Introduction
Welcome to Shoily School (“Shoily School,” “we,” “our,” or “us”). Shoily School is an online learning marketplace that connects students, parents, and educators through live classes, self-paced courses, educational resources, and project-based learning opportunities.
We respect your privacy and are committed to protecting the personal information of students, parents, guardians, educators, and website visitors.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, create an account, enrol in a course, teach on our platform, communicate with us, or otherwise use our services.
Our privacy practices are intended to align with applicable Canadian privacy laws, including British Columbia’s Personal Information Protection Act (PIPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.
By using our services, you acknowledge that you have read this policy. Where consent is legally required, we will seek appropriate consent before collecting, using, or disclosing personal information.
2. Information We Collect
Depending on how you use Shoily School, we may collect the following categories of information.
A. Account and profile information
When you register as a student, parent, guardian, or educator, we may collect:
- Name and display name
- Email address and telephone number, if provided
- Username and account credentials
- Profile photograph, biography, and professional qualifications
- Student grade level or learning interests
- Parent or guardian contact information
- Information submitted through registration and account forms
Please do not include unnecessary sensitive personal information in public profiles.
B. Student and educational information
To provide educational services, we may collect:
- Course enrolments and learning preferences
- Class attendance and participation information
- Assignments, projects, submissions, and feedback
- Communications between students, parents, and educators
- Educational progress and course completion records
We seek to collect only the information reasonably necessary to operate and improve our educational services.
C. Educator information
Educators may provide additional information, including qualifications, teaching experience, course descriptions, pricing, availability, payout details, and other information required to create and manage their teaching profiles.
Some educator profile information may be publicly visible to prospective students and parents.
D. Payment and transaction information
When you purchase a course or receive educator payments, we may process information necessary to manage enrolments, transactions, refunds, fees, and payouts.
Payments and payouts may be handled by third-party payment service providers. Those providers may collect payment details and other information under their own privacy policies.
Where payment information is handled directly by a third-party provider, Shoily School does not necessarily receive or store the full payment card or banking details.
E. Technical and usage information
When you access our website, certain information may be collected automatically, such as:
- IP address
- Browser type and device information
- Operating system
- Pages visited and referring website
- Login activity and timestamps
- Cookies and similar technologies
- Website performance and diagnostic information
The information collected depends on the website configuration, hosting provider, and services enabled.
F. Communications and support
If you contact us, submit a form, report a concern, or communicate with our team, we may retain your messages and contact details to respond to your request and maintain appropriate records.
3. How We Use Personal Information
We may use personal information for the following purposes:
- Creating and managing user accounts.
- Connecting students and parents with educators and courses.
- Processing enrolments, payments, refunds, and educator payouts.
- Providing access to live classes, self-paced courses, and educational resources.
- Communicating about classes, registrations, account activity, and service updates.
- Supporting educators in managing their courses and students.
- Maintaining platform security, preventing fraud, and investigating misuse.
- Troubleshooting technical issues and improving website performance.
- Meeting legal, regulatory, accounting, and recordkeeping obligations.
- Sending promotional communications where permitted by law and, where required, with consent.
We will not use personal information for purposes that are incompatible with the purposes described in this policy without obtaining additional consent when required.
4. Children’s Privacy and Parental Consent
Shoily School offers educational opportunities that may be used by children and young learners. We recognize the importance of protecting children’s personal information.
Where a student is a minor, we expect a parent or legal guardian to participate in registration or provide consent where required by applicable law.
We may collect limited information about a child that is reasonably necessary to provide educational services, manage enrolments, communicate about classes, and support learning.
Parents and guardians should:
- Provide accurate registration and contact information.
- Help children understand safe online behaviour.
- Avoid sharing unnecessary personal or sensitive information about children.
- Contact us if they believe a child’s personal information has been submitted without appropriate authorization.
We do not knowingly collect more personal information from children than is reasonably necessary for our educational purposes. We do not knowingly sell children’s personal information.
A parent or legal guardian may contact us to request access to, correction of, or deletion of a child’s personal information, subject to applicable law and legitimate recordkeeping requirements.
5. Sharing and Disclosure of Information
We do not sell personal information to third parties.
We may disclose personal information in the following circumstances:
A. Educators, students, and parents
We share information reasonably necessary to facilitate course enrolment, class participation, educational communication, and the delivery of services.
For example, an educator may receive relevant enrolment and contact information needed to administer a class. Public profile information may be visible to other website visitors.
B. Service providers
We may share information with service providers that help operate Shoily School, such as:
- Website hosting and infrastructure providers
- Learning management and website software providers
- Payment processing and payout providers
- Email and communication services
- Security, backup, and technical support providers
- Analytics services, if enabled
These providers should receive only the information reasonably necessary to perform their services and should be subject to appropriate contractual or other safeguards where applicable.
C. Legal and safety requirements
We may disclose information where reasonably necessary to comply with applicable law, respond to lawful requests, protect our rights, investigate fraud, enforce our terms, or address serious safety and security concerns.
D. Business changes
If Shoily School undergoes a merger, restructuring, financing, or transfer of business assets, personal information may be transferred as part of that transaction, subject to applicable legal requirements and appropriate safeguards.
6. Third-Party Services and External Links
Shoily School may use or link to third-party services, including payment providers, video conferencing platforms, social login services, educational tools, and external websites.
When you use these services, your information may be collected and processed under the third party’s own terms and privacy policy.
We do not control the privacy practices of independent third parties. We encourage users and parents to review the applicable policies before sharing information with them.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Keep users signed in
- Support account and enrolment functionality
- Remember preferences
- Maintain security
- Understand website usage and performance, where analytics are enabled
You can manage cookies through your browser settings. Disabling certain cookies may affect login, course enrolment, or other website features.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.
8. Data Storage, Security, and Retention
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
Depending on the information and systems involved, safeguards may include access controls, authentication, secure connections, restricted administrative permissions, and appropriate backup procedures.
No online service or electronic storage system can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, resolve disputes, maintain appropriate educational and financial records, and meet applicable legal obligations.
When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable law and legitimate retention requirements.
9. International Processing
Some of our hosting providers, software platforms, or other service providers may store or process information outside British Columbia or Canada.
When personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to authorities under those laws.
We will take reasonable steps to use appropriate service providers and safeguards for personal information, consistent with applicable legal requirements.
10. Your Privacy Rights
Subject to applicable law and any lawful exceptions, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Ask questions about how your information is collected, used, or disclosed.
- Withdraw consent where processing is based on consent, subject to legal and contractual restrictions.
- Request deletion of personal information where appropriate and legally permitted.
- Raise a complaint about our privacy practices.
Parents or legal guardians may make appropriate requests concerning a child’s personal information, subject to applicable law and verification of authority.
To exercise these rights, contact us using the details in the Contact Us section below. We may need to verify your identity or authority before responding.
11. Email Communications and Marketing
We may send essential service messages relating to registration, enrolment, payments, course updates, account security, and customer support.
Where permitted, we may also send educational news, platform announcements, or promotional messages.
You can unsubscribe from promotional emails by following the instructions included in those messages. Even after opting out, you may continue to receive essential service-related communications.
We will handle commercial electronic messages in accordance with applicable requirements, including Canada’s anti-spam legislation where applicable.
12. Public Profiles, Content, and User Responsibilities
Shoily School may allow educators to publish biographies, course descriptions, profile images, and other educational content. Information published publicly may be viewed, copied, or shared by other people.
Users should avoid publishing private contact information, sensitive personal details, or identifying information about children unless it is appropriate and authorized.
Users are responsible for ensuring that content they submit does not improperly disclose another person’s personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology, operational practices, or legal requirements.
When we make material changes, we will update the “Last Updated” date at the top of this page and provide additional notice where required by law.
We encourage users and parents to review this policy periodically.
14. Contact Us
For privacy-related questions, requests, or complaints, please contact:
Shoily School
Website: https://shoilyschool.com
Email: hello@shoilyschool.com
Privacy Contact: Shoily School Privacy Officer
Please include “Privacy Request” in the subject line of your email. Do not send passwords, payment card numbers, or unnecessary sensitive information.
We will review and respond to privacy inquiries within a reasonable period and in accordance with applicable law.
This Privacy Policy is intended to provide clear information about Shoily School’s privacy practices. It is not legal advice. Before publication, Shoily School should verify that the policy accurately reflects its actual data collection, payment, hosting, analytics, and account-management practices.